Frequently Asked Questions

Frequently Asked Questions

HOW TO BUY AT CARDELL WATCH STORE?

To purchase items from the www.cardellwatchstore.com store, you will need to register. Simply follow the purchase steps, fill out the shipping form, and register. This way, you won't have to enter all your information again for future purchases.

The User will add as many items as they wish to their shopping cart.

Next, it will validate these steps and request the shipping address.

DOES THE PRICE INCLUDE SHIPPING COSTS?

We offer free shipping on all orders placed in our online store.

HOW LONG DOES DELIVERY TAKE?

Once payment for the product has been received, we will ship it via express courier with a delivery time of 24/48 hours. For shipments outside the Iberian Peninsula, delivery times may vary depending on the destination.

WHAT GUARANTEES DO THEY OFFER?

Shipping Guarantee : All our shipments are fully insured for 100% of the merchandise value. Please remember that you have 48 hours to file a claim if your order has been damaged in transit. If you have any further questions, please feel free to email us at info@cardellwatchstore.com

Product Warranty : All items are guaranteed for 2 years and cover all possible manufacturing defects.
To enjoy the product warranty, you need the purchase invoice.

Claims will not be accepted more than 48 hours after receipt of the goods, except those arising from manufacturing defects.

WHAT DO I DO IF I HAVE A COMPLAINT?

At www.cardellwatchstore.com, we are constantly working to improve our customer service, expedite delivery, and ensure you enjoy our products. Therefore, should you encounter any issues, please do not hesitate to contact us through the contact form, email us at info@cardellwatchstore.com, call us at +34 965 133 030, or message us on WhatsApp at +34 629 824 001.